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Videos are not playing?

We apologize for any issues you've experienced while watching our videos, I imagine that was probably frustrating. Our videos are Mac and PC compatible and should be viewable on virtually any computer and work on most tablets and smart phones. The issues you are having may be related to an issue with the videos interacting with your browser. Would you mind attempting the steps below to see if this will resolve the issue for you?

 

1. Make sure you have the most up-to-date version of Adobe Flash Player. You can use the link below to access the newest version: https://get.adobe.com/flashplayer/

 

2. Log completely out of all DigitalMarketer sites

 

3. Clear your browser's cache and cookies (the link below might help):

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

4. Restart your browser

 

5. Login to access the videos again. Please make sure to use the "Next Step" button at the top of your screen to navigate to the next video.

 

If you are still having trouble, please try using a different browser.

 

Note: Our videos require adequate internet speed to stream smoothly. If you happen to be having buffering issues, make sure you have as few tabs or windows open as possible.

 

If these tips don't help, please let our Customer Success Team know the specific video you are trying to watch so our team can investigate further. Additionally, I will need to know your specific system information so I can pass this on to my tech team.

 

You can send this information over to the team by going to http://supportdetails.com/ sending the details directly to support@digitalmarketer.com in the "Recipient's Email" field.

 

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