If you are having trouble with installing or getting the plugin to display correctly, here are some things to try.
- Wordpress 4.1 or later (personally hosted or using premium Wordpress.org site)
- PHP 5.3 or later installed on server with PHPGD
Installation and activation
One of the main causes of Outtatimr not being able to be installed is an older version of PHP running on your servers.
Outtatimr requires at least PHP 5.3 in order to display properly.
If you get the following error message when trying to activate the plugin, then the server is likely running an older version of PHP and needs to be upgraded.
"Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM, expecting T_VARIABLE in /sitelocation/sitename/public_html/wp-content/plugins/outtatimr/email_counter.php on line 24"
Email address not be accepted
Issues with Outtaimr not accepting your email address are due to the following:
- You don't have account with us
- The account it was purchased under is not the same as the account you are trying to register it with.
- There is a duplicate record in our system for you from another purchase.
The main reason for the plugin not recognizing your address is due to a duplicate record in our system for you that is using the same email address. You can contact support for help with getting them consolidated.
If you are having issues with the timer displaying and are receiving the following error message below then the server is missing phpgd. This allows the images to be displayed.
"Fatal error: Call to undefined function imagettftext() in /home/dcnet/public_html/wp-content/plugins/outtatimr/models/banner.php on line 121"
This can be updated by your web admin or hosting provider. If you are the web admin you can review http://php.net/manual/en/image.installation.php to get it added.
Also upgrading to PHP 5.4 or greater should resolve this issue as it may be included in the newer versions.
You may have a plugin conflict if you are having trouble viewing the plugin itself or if there is any skewing/misalignment of the prompts and boxes when using the plugin.
To test this further you will want to disable all of the installed plugins and then test to see if everything works as expected. If it does then turn each of the disabled plugins back on one by one and test until you locate the one causing the conflict.